![]() If the new item is less than the original order, you'll be able to refund the difference to the customer. After you finish editing the order, review and update the order.Items that you remove are automatically restocked to their original location. If you don’t want to return the item to inventory, then uncheck Restock item. Under the item that you want to remove, click Remove item.Select the individual products or variants that you want to add to the order. ![]() In the Add product section, enter the name of the product that you want to add to the order, or click Browse to view a list of your store's products and collections.From your Shopify Admin, head over to Orders and click the order you'd like to edit.You can create test orders to see if editing orders work with your store. Editing orders can affect the following areas in your store: Below, I've outlined the steps you would need to take to use order editing to exchange an item along with some considerations you'll need to be aware of.īefore you start editing orders, learn more about the possible impacts and decide if you want to edit orders in your store. Hi, create an exchange of products for online sales, you can edit a customers order to remove and add products. If you'd like to discuss this further let me know and I'll send you an email. I am sorry I wasn't able to resolve it on this occasion, but please know your feedback has been recorded and if we are in a position to add this feature, I'll let you know. I do appreciate the feedback your passing on. From there, the team for each relevant suggestion will look into a solution. Coupled with our 24/7 support, all feedback is recorded and passed on where everything is grouped into topics. Community Forums are a great way to moderate content and we are able to pull trends from all posts we receive. I'm advocating for this change on your behalf, but it is something that requires a bit of work to implement into the platform.Īs for a public feature request platform, our community forums are the current solution to that. Please don't get me wrong I totally agree that a return and exchange feature is something that makes sense. Hi, again great to hear you have found a workaround that's working for you - albeit that it requires more work from you at your end.
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